PERSONAL DATA PROTECTION POLICY – GDPR HARMONISATION

The privacy policy sets out how we use and protect all the information that the user/customer provides to this website. Its aim is to protect your personal data in accordance with the European Data Protection and Electronic Communications Directives (EU EC Directive) Regulations 2003 & EU E-Privacy Directive (Cookie Law 2013) & General Data Protection Regulation-GDPR 25/5/2018.

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDPPA).

All credit card transactions are processed through Alpha Bank’s secure environment and the only information our company receives relates to the success or failure of your payment.
Compliance with the Personal Data Management Directive – GDPR (25/5/2018):

● The Directive sets out a comprehensive framework for the correct and protected management of all your personal data which we as a company are fully committed to implementing.
In addition, you can always request a copy of all the information we have from you, such as detailed order history and contact details.

You can request the deletion of all the information we hold about you, your account, your past orders or even unsubscribe from our newsletters. You can do the latter yourself.

Your information is protected by a number of European Regulations & Greek Laws mentioned here and under no circumstances is it transferred to third parties.

We do not hold or store any of your card details other than your transaction number.
We have a clear & detailed cookie consent policy.

● Which Analytically:
What do we collect?
■ Name Information, Contact Information & Email Address.
■ Demographic Information such as Postal Code.
■ Email Cookies – Detailed in the Cookies Policy section.

What do we do with this Information?
■ We use it solely to manage your orders and under no circumstances is it transferred to a third party.
■ We use them to improve our services through your feedback.

How are you safe?
■ The mellio.gr online store is committed to its ongoing effort to follow the most up-to-date security and content protection policies. In any case, you can request the immediate deletion of your personal data that you have submitted to us in the past.

Links to other websites.
Our website contains links to other websites. We are not responsible for the content and data protection policy of these sites.

RETURNS – CHANGES / CANCELLATIONS / COMPLAINTS

● Send the returned products (The first return is free of charge – recipient’s charge) together with the completed return form that you will find in the package of your order.

● You have 14 calendar days from the day of receipt to make a return.
You have two return methods to choose from:

1. Drop off your package at one of our 250+ General Postal stores.
2. Ask your nearest General Post Office store to pick it up from your location.
Once we pick it up, we will immediately ship the new products you have selected or issue a refund (within 5-8 days).

● Expected Return Time 3-4 business days. Symbolic Surcharge Cost: 2.50€.
Any product must be returned within 14 calendar days from the date of receipt.

● The product together with its packaging and barcode labels must be returned in their original condition.

● We regret but mellio.gr, for health reasons, cannot accept change in products that have been tested and belong to the following product groups:
a) women’s briefs
b) women’s tops
c) men’s boxer briefs
(d) men’s boxer shorts; (d) men’s tops

● We are sorry but mellio.gr cannot accept change if the packaging has been opened in the following product groups:
a) tights
b) socks
Unfortunately, in case the above conditions are not met, mellio.gr does not accept to make a change and the customer receives the original order again and is charged with all shipping costs.

● Replacement Guarantee
All mellio.gr products meet strict quality criteria and are presented as objectively as possible. If one of the products you choose disappoints you because it does not match its presentation or presents a discrepancy in quality, you can request an immediate replacement with another of your choice!
In accordance with Directive 2013/11/EC, which was incorporated in Greece by KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for the electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
In any case you can contact mellio.gr for any further information or request at info@mellio.gr